We're Goddards Distributor

We're Antiquax Distributor

Call us at 0293275603 or 0405446786‬
with words "Double Bay Hardware"

Delivery and Store Pick Up

Double Bay Hardware ship your order in Australia and overseas. We also offer 1 Hour pick up in Double Bay store.

Delivery Guide

  • order delivery in Australia

    All orders tracked

    We use Australia Post to ship most of products, and Courier Please for oversize products.

  • Same day dispatch

    We understand you'd like to receive your order as earlier as possible. We guarantee to dispatch your order same business days by 3PM.

  • pick up order in store

    Ready in 1 hour

    You could make order online and pick up in our Double Bay store to skip wait. It normally ready in 1 hour.

Shipping Policy


For retail customers(DTC)

 

1. Delivery Areas

  • Double Bay Hardware delivers products in Australia. Also some products in New Zealand, Canada, Malaysia, Singapore, United Kingdom, United States and more. All deliveries come with tracking information. Your orders are dispatched from Double Bay, NSW.


2. Courier Company and Methods:

Australia Post

The Parcel Post and Express Post can be selected during checkout for most products. You can use your residential address, commercial address, PO BOX, Parcel Collect Point to receive your order. 

a: AU Post Parcel Post

This service offers regular speed delivery. It normally takes 2-6 business days to delivery your order in Australia, when 5-10 business days outside of Australia. Tracking information is provided. "Authority to leave" is settled as default.

b: AU Post Express Post

This service offers fast speed delivery. It normally takes 1-5 business days to delivery your order, when 3-6 business days outside of Australia. Tracking information is provided. "Authority to leave" is settled as default.

c: AU Post Parcel Post + Sign

This service offers regular speed delivery. It normally takes 2-6 business days to delivery your order in Australia, when 5-10 business days outside of Australia. Tracking information is provided. Sign on delivery is provided. "Authority to leave" is settled as default.

d: AU Post Express Post + Sign

This service offers fast speed delivery. It normally takes 1-5 business days to delivery your order, when 3-6 business days outside of Australia. Tracking information is provided. Sign on delivery is provided. "Authority to leave" is settled as default.

 

StarTrack Same Day Metro Delivery in Sydney

We use StarTrack service to provide same day delivery service in Sydney metro areas. Please click this link to check coverage. The cutting time is 3PM during business days. The order weight is under 125Kg, and length is under 1.2M. Please contact us to quote postage for this service.

 

Couriers Please for oversize products

We use Couriers Please service to delivery oversize products. Any product has ribbon "Oversize" will use this courier. 

 

3. In Store Pick Up

  • The product comes with "In Store Only" ribbon, means this product cannot be shipped, due to oversize or highly flammable. These kind of products can be ordered online, but picked up only, not for shipping.
  • Local pick up service is available. The pick up address is 406 New South Head Road, Double Bay, NSW, 2028. The available time is 10am-6pm, 7 days. Except public holidays. Normally, the pick up will be available in 1 hour.


4. Free Shipping Conditions:

  • "Free shipping over $20 in AU" campaign is valid for Goddards collection and Antiquax collection only.  
  • During free shipping campaign, terms and conditions may applied for free shipping in Australia. Express post is not valid for any free shipping campaign. 
  • "Free shipping over $20 in AU" campaign is not available for customers outside of Australia.
  • "Free shipping over $20 in AU" campaign period is only valid for a limited time, and subject to terminate at our discretion.

 

For business customers(B2B)

 

1. Delivery Areas

  • Double Bay Hardware delivers products in Australia. All deliveries come with tracking information. Your orders are dispatched from Double Bay, NSW.


2. Delivery Company and Methods:

We use Australia Post or Courier Please to delivery your orders. Driver comes to our place to collect all parcels each business days. 

We also use StarTrack service to provide same day delivery service in Sydney metro areas. Please click this link to check coverage. The cutting time is 3PM during business days. The order weight is under 125Kg, and length is under 1.2M. Please contact us to quote postage for this service.

The product comes with "In Store Only" ribbon, means this item cannot be shipped, due to oversize or highly flammable. These kind of products can be ordered online, but picked up only, not for shipping.
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