We ship order to New Zealand. Some bulk and high flammable product are excluded. Check product details page.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use Australia Post and sendle. You’ll be asked to select a delivery method during checkout.

Freight charges may be incurred for orders shipped outside of Metro areas. The qualified free shipping postcode are listed in this PDF.

This is because the product is identify as "non delivery product". This product can not be posted, due to bulk size or high flammable.


We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Gift Card

Use Double Bay Hardware Gift Card online or brick store. It never expire.

The gift card will be issued thorough email. Ensure you leave your email address correctly when you make order.

You can use gift card to make payment for your order. All products online, or in brick store.

Pre-Order Product

A pre-order product is an item that is available for purchase before its official release date. By pre-ordering, you can reserve the item in advance and receive it as soon as it becomes available.

The release date for the pre-order product will typically be included in the product description on our website. However, please note that release dates are subject to change and we will do our best to keep you informed of any updates.

Yes, you can cancel your pre-order. Please check the pre-order terms and conditions on our website or contact our customer support team for information on our cancellation policy.

Depending on the product and the payment option you choose, you may be charged upfront or at the time of release. This information will be displayed on the product page.

We will send you an email notification when your pre-order is available for shipping or pickup, and you can also check the status of your order on our website.

If the release date is delayed, we will do our best to keep you informed and provide you with updated information on the new release date. We appreciate your patience and understanding in these situations.

This may depend on the product and availability. Some of pre-order product displays limitation. You can also contact us for more details.

The price will not be changed.

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02 93275603

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