Free Shipping Over $99 to Metro* T&C→

Call us at 0293275603



Do you ship overseas?

We ship order to New Zealand. Some bulk and high flammable product are excluded. Check product details page.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Which shipping carriers do you use?

We use Australia Post and sendle. You’ll be asked to select a delivery method during checkout.

Why i get charge on postage even my cart is over $99?

Freight charges may be incurred for orders shipped outside of Metro areas. The qualified free shipping postcode are listed in this PDF.

Why i see "No shipping could be found for your address" when i try to estimate postage?

This is because the product is identify as "non delivery product". This product can not be posted, due to bulk size or high flammable.


Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Can I get my product personalised?

It depends on the creator and the product. All options are outlined on the product page, so look out for customisation options there.

Gift Card

How do Double Bay Hardware Gift Card Wok?

Use Double Bay Hardware Gift Card online or brick store. It never expire.

How do i receive my gift card?

The gift card will be issued thorough email. Ensure you leave your email address correctly when you make order.

What can i purchase by using gift card?

You can use gift card to make payment for your order. All products online, or in brick store.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.