We ship order to New Zealand. Some bulk and high flammable product are excluded. Check product details page.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use Australia Post and sendle. You’ll be asked to select a delivery method during checkout.

Freight charges may be incurred for orders shipped outside of Metro areas. The qualified free shipping postcode are listed in this PDF.

This is because the product is identify as "non delivery product". This product can not be posted, due to bulk size or high flammable.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customisation options there.

Use Double Bay Hardware Gift Card online or brick store. It never expire.

The gift card will be issued thorough email. Ensure you leave your email address correctly when you make order.

You can use gift card to make payment for your order. All products online, or in brick store.